Terms of sales

Article 1 | Definition and Scope

These general terms and conditions detail the rights and obligations of Mrs. Yasmina Jaaouani, who trades under the business name Décor de Rêve and specializes in interior decoration (interior architecture). Its registered office is established at 52 Rue des Cortys, 5380 Hemptinne (Belgium). It is registered with the BCE under number 0755.424.221 and with VAT under number 0755.424.221. Décor De Rêve acts solely as a franchisee.

The "Client" refers to any natural or legal person who contracts with Décor De Rêve in the context of its interior design activity. These general terms and conditions take precedence over any prior agreement and over any general terms and conditions of the Client, unless expressly, in writing, and in advance by Décor De Rêve. In the event of a conflict between these general terms and conditions and the specific conditions mentioned in the offer or any other document accepted by both parties, the specific conditions shall prevail.

Article 2 | Description of Products and Services

The services offered by Décor De Rêve consist of:

Occasional home decoration consulting services and/or
Decoration consulting services for materials, colors, furniture, lighting, and interior layout assistance through the creation of 2D/3D plans, sketches, mood boards, measurements, shopping lists, and the suggestion of service providers for implementation and/or
On-site supervision if Décor De Rêve is mandated by the Client to oversee the required services provided by building and decoration service providers selected by the Client.

Article 3 | Formation of the Contract

3.1 Offer

Any service provided by Décor De Rêve is preceded by an offer to be signed and returned, sent (via email and/or regular mail) to the Client, and whose validity is, unless otherwise specified, one month. Décor De Rêve may also accept verbal orders from its Clients, which will then be confirmed by Décor De Rêve in writing. Any order placed by the Client and accepted by Décor De Rêve is considered firm and final and cannot be retracted. By placing an order with Décor De Rêve, the Client declares fully and unconditionally accepting these general terms and conditions attached to the offer.

3.2 Contract

The contract is deemed concluded upon receipt by Décor De Rêve before the expiration of the offer's validity period, of the Client's unconditional acceptance in writing (letter, email, mail) or by returning the signed copy of the offer. Depending on the circumstances, Décor De Rêve may accept verbal acceptance. In such cases, the Client's acceptance is irrevocably inferred from their acceptance that Décor De Rêve commence its services.

Article 4 | Fees

Unless otherwise specified in the offer, payment of Décor De Rêve's fees is made according to the following terms:

35% deposit of the amount upon acceptance of the estimate or at the time of booking a decoration coaching appointment;
Balance at the end of Décor De Rêve's services, upon presentation of the invoice. In the case of on-site supervision, Décor De Rêve will receive a percentage of the amount of the work or a fixed price per visit to the locations specified in the initial offer. In addition, travel expenses will be charged at a rate of €0.40/km. In the absence of contrary stipulation in the offer, services are payable within 8 days from the date of issuance of the invoice. The prices indicated in the offer are only for the realization of the services described therein, excluding all other services. Any additional requests will be invoiced at an hourly rate of €75.00 excluding VAT or will be reassessed in a new estimate.

Article 5 | Contract Execution

5.1 Deadlines

Unless otherwise specified in the offer, delivery and execution deadlines are provided for indicative purposes only and therefore are not binding. In the event of a delay exceeding 50%, the Client may terminate the contract if there is no execution within fifteen days after sending a formal notice.

5.2 Force Majeure

In the event of force majeure making the execution of the contract totally or partially impossible, the party affected by it is relieved of all responsibility. Force majeure events considered by the parties include, but are not limited to: epidemics, pandemics, wars, civil wars, strikes, lockouts, fire, flood, interruption of transportation, difficulties in material and energy supply, restrictions or measures imposed by authorities, delays due to suppliers, and in general, any cause resulting in total or partial unemployment or that of its suppliers.

Article 6 | Warranty and Liability

Décor De Rêve undertakes to make every effort to fully satisfy the Client, in accordance with the established estimate, by regularly informing them of the progress of its services. In this regard, Décor De Rêve is only bound by an obligation of means: it undertakes to provide all the care and diligence necessary for the implementation of a service of quality and in accordance with the customs of the interior decorator profession. In any case, the liability of Décor De Rêve will be limited to the maximum of the fees invoiced. Décor De Rêve undertakes to provide the Client with the most accurate representation possible of colors, materials, and third-party models, without, however, guaranteeing exact reproduction. When Décor De Rêve's services include the receipt of goods produced by third parties, any damages or delays in their delivery times cannot be attributed to Décor De Rêve under any circumstances. For the completion of certain services, Décor De Rêve may require the intervention of external service providers. It may then connect the Client with qualified service providers in the decoration or construction sector. The Client will contact each service provider directly and freely. These service providers perform their work under their own responsibility, excluding that of Décor De Rêve. The plans provided by Décor De Rêve are designed for informational purposes and not for execution, and have no legal value outside of their intended use. The Client must ensure that the external service provider will review the plan, check the dimensions on-site, and have them validated by the client, especially considering technical obstacles (various network layouts, plumbing, electricity, various fluids, etc.).

Article 7 | Complaints

Any complaint regarding the execution of the services provided under the contract must be made, by registered letter, within 15 working days following the execution of the relevant service, including a precise and detailed description of the grievances. Once this period has elapsed, Décor De Rêve's services will be deemed definitively accepted without reservation.

Article 8 | Default of Payment

In case of late payment, late interest shall be due automatically and without prior notice. If the Client is a consumer, the interest shall be calculated at the legal rate. If the Client is a professional, the interest shall be calculated at the conventional rate of 12%. As an irreducible indemnity for damages caused by non-performance, the Client shall also be liable for a fixed indemnity of 10% of the unpaid price, with a minimum of €150.00 per invoice. The default of payment of an invoice authorizes Décor De Rêve to suspend all its services and to resume them only after full payment of the due and outstanding services or upon satisfactory payment guarantee being provided.

Article 9 | Termination

The Client may terminate the contract at any time. In this case, the Client shall pay Décor De Rêve fees related to the services provided, as well as a lump-sum compensation corresponding to 30% of the amounts not yet invoiced by Décor De Rêve, with a minimum of €250. The parties acknowledge that any non-performance, total or partial, of one or more of their obligations, authorizes the other party to unilaterally terminate the contract after sending a formal notice by registered letter, to which the defaulting party has not remedied within 15 days.

Article 10 | Intellectual Property Rights

Unless otherwise agreed in writing, all drawings, plans, illustrations, studies, photos, layouts, compositions, and more generally, all works or texts created by Décor De Rêve remain its exclusive property in accordance with the legal provisions on copyright. These elements may not be imitated or reproduced without its prior written authorization.

Article 11 | Privacy Protection

Décor De Rêve undertakes to comply with the provisions relating to the protection of privacy regarding the processing of personal data (GDPR) during the collection and processing of personal data communicated by the client. By agreeing to these general terms and conditions, the client has agreed to have their data recorded and processed by the service provider, for administrative or contractual execution purposes. Décor De Rêve limits the retention of personal data to the period necessary to fulfill the purposes for which they were collected, including meeting legal and accounting requirements. Décor De Rêve may use photos taken during the services to promote its business on various platforms (Internet, press, brochures, etc.). If for any reason you do not wish your image to be used in this promotion, please inform us via email: decordereve@icloud.com The Client has the right to access, rectify, oppose, limit, and delete their data free of charge by sending an email to: decordereve@icloud.com

Article 12 | Applicable Law and Dispute Resolution

The contract concluded between the parties as well as these general terms and conditions are governed by Belgian law. Any dispute regarding the validity, interpretation, or execution of the contract or these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Namur/Nivelles/Charleroi district.